Repairs and Replacements
If an item arrives damaged, please contact me if you would like the item repaired, or to return an item immediately for exchange or refund. Buyer is responsible for return shipping fees, and item must be returned with all internal packaging/materials. Refund will be issued upon receipt of item, provided it is apparent item was damaged in shipping (and not destroyed by your dog).
I am also happy to repair a formerly-purchased item – again, please contact me in order to sure that I have what’s needed to repair the item, determine and agree upon the cost of doing so and exchange shipping information. Your leather may change colors eventually – leather does this when exposed to humidity, hair or skin oils. This is normal and expected, but should you wish for some replacement leather, get in touch. If I’ve still got matching leather, we’ll work it out!
Lost an earring? Please keep in mind that since most of my designs are limited or one-of-a-kind, I may or may not actually be able to make you another one. You’ll want to contact me first – if it is possible to make a replacement, I will notify you of your cost. If and when you agree, I will then send an invoice via PayPal which includes replacement cost and flat rate shipping for your area. Upon payment, I will make and ship the replacement.
Returns and Refunds
Due to hygiene concerns, earrings and hair accessories are generally not returnable; however, there are circumstances that obviously mean a purchaser had no opportunity to wear the item in question (tragedy, mail loss resulting in an untimely arrival when purchased for a special occasion, desire to cancel an order immediately after item has shipped). If this fits your situation, please contact me to initiate a return, which must occur within 7 days of item delivery. Buyer pays return shipping, and there is a 15% restocking fee on any accepted returns.
If you order “in stock” items, they are generally packaged and shipped the following morning; backordered items, within 3-5 days of order placement. If you’ve received a shipping notification it’s too late to cancel, and you’ll have to return the item (see above) but if not, please contact me and I will cancel the order with full refund – please be sure to provide your order number. Refunds are processed through PayPal and are automatically returned to the payment method used for purchase.